Support
How can we help?
Menehune Health is a credential wallet and direct-hire platform for licensed clinicians and the facilities that hire them. Here’s how to reach us and how to handle the common account questions yourself.
Contact us
claudia@menehune.io
Email us about anything on this page. Write from the address you sign in with, so we can find your account.
Please don’t email documents, your Social Security number, your date of birth, or passwords — describe the problem and we’ll take it from there. We will never ask for your password.
Getting an account
Menehune Health is invite-only for now. New accounts are created from the link in an invitation email. It looks like app.menehune.io/?invite=… and arrives from menehune.io.
- Can’t find it? Check your spam or junk folder.
- If your invitation was sent more than once, use the newest email — a new invitation replaces the earlier link.
- No invitation yet? Ask the facility or Menehune Health contact who told you about us, or email claudia@menehune.io. Facilities that want to hire through Menehune Health can write to the same address.
Signing in
Forgot your password? Choose Forgot password? on the sign-in page and we’ll email you a reset link. To protect your documents, we sign you out after 30 minutes without activity.
Deleting your account
You can’t delete your account from inside the app yet — that option is being built. Until it arrives, email claudia@menehune.io from the address you sign in with and ask us to delete your account.
Before we act, we confirm it with you. We write a new email to the address on your account — never a reply to the message that asked, and never to any other address — and nothing is deleted until you answer from that address. We then delete your account, your profile, and the documents in your wallet.
Want a copy of your data first? Your documents are yours to download at any time: open any credential and choose Download, or use Export original documents on your credentialing packet, on app.menehune.io in a web browser. For anything more, ask in the same email and we’ll confirm it the same way. We never send your documents or personal information by email.
Some records can outlive an account: completed placements, approved timesheets, invoices, verification results, and our audit log are business and legal records. The Privacy Policy explains what is kept and why.
Reporting a problem
Every community review and tip has a Report link that goes straight to our team. For anything else — a message, a profile, something that isn’t working — email claudia@menehune.io with a short description and the page it happened on.
Menehune Health does not provide medical care. In a medical emergency, call 911.
More answers
- Provider FAQ — how the wallet, verification, visibility and hiring work.
- Facility users: the Help page inside your account walks through credentialing forms step by step.
- Privacy Policy, Terms of Service and the Provider End User License Agreement.
Already signed in? Go to your dashboard.